Help Center

Frequently Asked Quesions

Placing an order

HOW TO ORDER ONLINE

CAN I ORDER SAMPLES?

HOW DOES THE DROP SHIPPING PROGRAM WORK?

HOW DO I REGISTER FOR THE DROP SHIPPING PROGRAM?

CAN I ADD TO ORDERS?

ARE THERE ANY MINIMUM ORDER REQUIREMENTS?

CAN I RESELL ON AMAZON, EBAY OR THIRD PARTY WEBSITES

CAN I PURCHASE A BASKET IN-STORE?

WHAT IS YOUR "SUBSTITUTION POLICY"?

HOW FAR IN ADVANCE DO I NEED TO PLACE AN ORDER?

WHAT ARE OTHER DROP SHIPPING REQUIREMENTS?

WHAT IF I DO NOT WANT TO INPUT MY CREDIT CARD NUMBER THROUGH THE INTERNET TO PLACE AN ORDER?

WHY DO YOU NEED THE RECIPIENT'S PHONE NUMBER?

HOW CAN I PAY FOR MY ORDER?

HOW DO WE CONTACT YOU?

Shipping & Delivery

WHERE DO YOU DELIVER TO?

WHAT ARE THE PALLET SHIPPING TIMES

WHERE ARE ORDERS SHIPPED FROM?

HOW MUCH WILL SHIPPING COST?

DO YOU OFFER EXPEDITED SHIPPING OPTIONS?

DO YOU SHIP OUTSIDE THE UNITED STATES?

CAN I CHANGE OR CORRECT AN ADDRESS?

WHAT HAPPENS IF A PACKAGE OR SHIPMENT NEEDS TO BE RE-DELIVERED?

WHY WAS MY ORDER DELIVERED "LATE"?

Refunds & Returns

CAN I GET A REFUND?

WHAT IS YOUR RETURN POLICY?

HOW DO I CANCEL MY ORDER?